Privacy Policy agn888 — Personal Data Protection for Malaysian Players

This Privacy Policy clearly and transparently explains how agn888 collects, processes, stores and protects your personal information as a registered member or visitor to our platform at agn888.my. We understand that your trust is our most valuable asset, and one of the most important ways we earn that trust is by being honest about how we handle your data.

Agn888 operates exclusively for the Malaysian market, and all personal data we collect is managed in accordance with responsible data protection principles. We do not treat data management as a mere formality — it is part of how we respect every individual who chooses to trust agn888 as their entertainment platform.

By registering an agn888 account, using our platform to play live casino, Sports Betting, slots, blackjack or virtual sports, or simply visiting our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use the agn888 platform. If you have any questions, our team at support@agn888.my is ready to help.

Agn888 collects only the data genuinely necessary to provide a safe, effective and relevant service to Malaysian players. Below are the categories of data we collect and the reasons they are required:

• Voluntarily Provided Data: The majority of data we collect is provided directly by you during registration, profile setup, or when contacting the agn888 support team.
• Automatically Collected Data: When you use the agn888 platform, our systems automatically record certain technical information such as your IP address and session activity for security and platform improvement purposes.
• Data from Third Parties: In certain cases involving identity verification or fraud prevention, agn888 may obtain information from trusted third-party verification service providers. This only occurs when necessary for the security of your account.

The data we collect is used responsibly and solely for purposes related to delivering agn888 services to you as a Malaysian player. We do not use your data for any purpose beyond what is necessary to operate the platform properly.

• Account Management: Your data is used to create and manage your agn888 account, process login requests, send important account-related notifications, and ensure that only you can access your own account.
• Transaction Processing: Your payment information is required to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and to process winnings withdrawals to your registered payment method. Without this data, financial transactions cannot be securely processed.
• Bonus and Promotions Management: Your platform activity records are used to calculate weekly cashback, sports rebates, bonus rollover progress and eligibility for the agn888 VIP programme. This ensures you receive accurate rewards based on your actual activity.
• Security and Fraud Prevention: Technical data and account activity are continuously monitored to detect suspicious login attempts, fraudulent activity, multiple account usage, and any other security threats to your agn888 account.
• Customer Support: When you contact the agn888 support team, we access data associated with your account to help resolve your enquiry or issue more quickly and accurately. Support staff only access the data necessary to address the reported issue.
• Responsible Gaming: Your gameplay activity data is used for responsible gambling monitoring — for example, to enforce deposit limits you have set yourself, identify play patterns that may warrant attention, and ensure that game break features work as intended.
• Platform Improvements: Aggregated and anonymised usage data is used to understand how players interact with the agn888 platform, identify areas for improvement and develop new features that are more relevant to Malaysian players.
• Legal Compliance: agn888 may need to use or disclose your data to comply with legal requirements, including record retention obligations, responses to court orders, or cooperation with investigations by lawful authorities.

Agn888 does not sell, rent, or transfer your personal data to third parties for marketing purposes or any commercial purpose unrelated to providing services to you. This is a principle we uphold without exception.

However, there are limited situations where agn888 needs to share your data with certain parties to keep the platform operating properly:

• Payment Service Providers: When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, the transaction information required is shared with the relevant provider solely for the purpose of processing that transaction. Each of these providers has its own privacy policy governing their use of your data.
• Game Software Providers: The agn888 platform uses software from internationally accredited game providers for live casino, slots, and table games. Minimal game session data may be processed by these providers solely for the purpose of running the games. They do not have access to your financial information or full identity details.
• Cloud and Infrastructure Service Providers: agn888 uses server infrastructure from trusted providers to store data securely. These providers are bound by strict confidentiality agreements and have only technical access to data stored on their servers — not semantic or operational access.
• Legal Authorities: agn888 may be required by law to disclose certain data to authorities such as law enforcement agencies or courts when a valid order exists. In such cases, we disclose only the data specifically requested and required by that order.

Agn888 invests seriously in security infrastructure to ensure every member's personal and financial data is protected at all times. Below are the security layers we have in place:

• 256-bit SSL Encryption: All communications between your device and agn888's servers are protected by 256-bit SSL encryption protocols — the highest security standard used by financial institutions and high-security platforms worldwide. This means data transmitted between you and agn888 cannot be read by third parties, even if they manage to intercept the transmission.
• Stored Data Encryption: Sensitive information stored in agn888's databases — including passwords and payment details — is stored in encrypted form, not as plain text. Your password cannot be read by anyone, including agn888's own technical team.
• 24/7 Security Monitoring: agn888's security team monitors platform activity around the clock, detecting unauthorised access attempts, intrusion attempts, unusual activity and other security threats in real time.
• Fund Segregation: agn888 player deposit funds are held in an account separate from the company's operational funds. This ensures your winnings are always available for withdrawal and are not affected by agn888's business operations.
• Internal Access Controls: Access to player personal data within agn888's internal systems is restricted to staff who require it to carry out their responsibilities. All access is logged and monitored to ensure there is no misuse of internal information.
• Two-Factor Authentication: For certain sensitive operations such as large withdrawals or changes to key account information, agn888 uses a two-step verification process that sends an OTP code to the Malaysian phone number registered to your account.

The agn888 platform uses cookies — small text files stored on your device by your web browser — to enhance your experience and ensure the platform functions correctly. Below are the types of cookies agn888 uses and their purposes:

You can manage cookie usage through your web browser settings. However, disabling essential cookies may affect core functionality of the agn888 platform, including the ability to log in or remain within your gaming session. Analytics cookies can be disabled without affecting the platform's core functions.

Agn888 retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable legal obligations. Below is a general guide to the retention periods for different categories of data:

• Active Account Data: For as long as your agn888 account remains active, we retain all data associated with your account — including your profile, transaction records and activity history — to keep the platform functioning properly and to assist with any enquiries you may have.
• Financial Transaction Records: Deposit, withdrawal, and financial activity records are retained for a minimum of seven years to meet relevant financial compliance requirements, including anti-money laundering obligations.
• Gaming Records: Betting history and gaming activity on agn888 are retained for a minimum of two years for the purposes of dispute resolution, bonus calculation and responsible gambling monitoring.
• After Account Closure: When you voluntarily close your agn888 account, we will delete or anonymise your personal data that is no longer needed within a reasonable timeframe, except for data that must be retained for legal reasons such as transaction records.
• Security Logs: Security activity logs and technical data are retained for a period sufficient to support investigations in the event of a security incident or fraud involving your agn888 account.

When data is no longer needed and there is no legal obligation to retain it, agn888 will securely delete or anonymise that data using procedures that ensure it cannot be recovered by any party.

Agn888 recognises and respects your rights regarding the personal data we hold about you. Below are your rights and how to exercise them: